Overview
Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. We carefully inspect each item that leaves our shop, however, if you find that something has been overlooked, it may be a reason for return. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Patterns
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 60 days.
Late or missing refunds
If you haven’t received a refund within 60 days, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at martha@cozycoversquilting.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Defective or Damaged
We only replace items if they are defective or damaged. There is not an exchange for the same item as most of our items are one of a kind, send us an email at martha@cozycoversquilting.com and send your item to: Cozy Covers Quilting, 1711 An County Road 432, Palestine, TX 75803.
Shipping returns
To return your product, you should mail your product to: Cozy Covers Quilting, 1711 An County Road 432, Palestine, Tx. 75803.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at martha@cozycoversquilting.com for questions related to refunds and returns.